Mywbet takes every player's privacy seriously. This document transparently explains how we collect, use, store and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA 2010) Malaysia.
Mywbet's Privacy Protection Commitment to Malaysian Players
Important Note: This Privacy Policy describes how mywbet manages your personal information. By using the mywbet platform, you agree to the collection and use of information as described in this document. Please read it carefully before registering an account.
Who we are and what this policy covers
mywbet ("we", "our platform") is an online betting platform operator serving Malaysian users. We understand that privacy is more than just a word — it is a fundamental right that must be taken seriously.
This Privacy Policy ("Policy") describes how mywbet collect, use, process, store and protect your personal information when you use the mywbet platform, website, mobile app and all related services ("Services").
This Policy applies to all users of the platform mywbet including registered players, website visitors, and any individual who interacts with our services. We operate in accordance with Personal Data Protection Act 2010 (PDPA 2010) Malaysia as our primary legal framework.
By registering an account, logging in, or using any part of the platform mywbet, you confirm that you have read and understood this Privacy Policy and agree to its terms.
What information mywbet stores
mywbet only collects data that is strictly necessary to deliver our services safely and effectively. We do not collect irrelevant or excessive data.
| Data Category | Examples of Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, IC/passport number | Mandatory (KYC) |
| Contact Information | Malaysian phone number, email address | Mandatory |
| Financial Information | Deposit methods (TNG, GrabPay, DuitNow, FPX), transaction history | Mandatory |
| Technical Information | IP address, device type, browser, operating system | Automatic |
| Usage Data | Betting history, games played, active session time | Automatic |
| Location Information | General location based on IP (state/city) | Automatic |
| Communications | Support chat records, emails, feedback | Where applicable |
Regarding Financial Information: mywbet retains records of payment methods used (e.g. Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, or CIMB Clicks via FPX) for transaction verification and anti-money laundering compliance purposes. We do not store full credit card details.
Methods and sources of data collection
mywbet collects personal data through several different channels. It is important that you understand each of these data collection methods:
Why mywbet needs your information
mywbet uses collected personal data solely for lawful, stated purposes. We will not use your data for any other purpose without notifying you in advance.
mywbet uses your data for the following purposes:
Marketing: mywbet only sends marketing communications (such as promotional updates and exclusive offers) to players who have given their consent. You may opt out of receiving marketing communications at any time through your account settings or by contacting us.
Who may receive your information and why
mywbet does not sell or trade players' personal data. However, in certain limited situations, we may share data with the following parties:
All third parties that receive mywbet data are required to comply with PDPA 2010 and data security standards equivalent to or higher than mywbet's own. A binding written agreement is an absolute requirement for any data sharing.
How we protect your information against threats
mywbet invests seriously in data security infrastructure. We employ a combination of technology, processes and staff training to ensure players' personal data remains protected at all times.
Technical security measures we have implemented:
Shared Responsibility: While mywbet takes all reasonable security measures, the security of your account also depends on your own actions. Use a strong password, never share your login credentials, and always log out of public devices after using mywbet.
How long mywbet retains your information
mywbet does not retain personal data longer than is necessary for the purpose it was collected, or beyond the period required by Malaysian law.
| Data Type | Retention Period |
|---|---|
| Active account information | Throughout active account + 7 years after closure |
| Financial transaction records | 7 years (Malaysian legal requirement) |
| Security & audit logs | 2 years |
| Support communication records | 3 years from the date of interaction |
| Technical data & access logs | 12 months |
| Marketing data (with consent) | Until you withdraw your consent |
| KYC Documents | 5 years after account closure |
Once the retention period expires, data will be securely deleted or converted into an unidentifiable form (anonymized) in accordance with the data deletion procedures established by mywbet.
What you are entitled to do with your personal data
Under Malaysia Personal Data Protection Act 2010, you have several important rights regarding your personal data held by mywbet. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request and receive a copy of the personal data mywbet holds about you. Requests will be processed within 21 business days.
If your data is inaccurate or out of date, you have the right to request a correction. We will update your information promptly.
You may request the deletion of your personal data, subject to legal retention obligations that may override such requests in certain cases.
You have the right to object to the processing of your data for direct marketing purposes or certain other purposes at any time.
You may request your personal data in a machine-readable format for transfer to another service provider.
In certain circumstances, you may request that we restrict the processing of your data while a matter is being resolved.
To exercise any of the above rights, please contact mywbet's Data Protection Officer via email privacy@mywbet.bet. We will respond within 14 business days from the date your request is received.
How mywbet uses cookies and tracking technologies
mywbet uses cookies and similar technologies to enhance the user experience, ensure the platform runs smoothly, and gather analytical data that helps us improve our services.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Session Cookies | Maintaining your login status and session security | Session only |
| Security Cookies | Preventing request forgery and CSRF attacks | Session only |
| Preference Cookies | Saves your language preference, theme, and personal settings | 1 year |
| Performance Cookies | Analysing how players use the platform (aggregated data) | 90 days |
| Marketing Cookies | Displaying relevant content and promotions (with consent) | 30 days |
You can manage cookie settings through your web browser. Please note that disabling mandatory cookies may affect certain platform functions. mywbet.
Policy specific to the privacy of underage users
Platform mywbet is strictly prohibited for individuals under the age of 18. We do not knowingly collect or store any personal data from minors.
Should mywbet discover that we have inadvertently collected personal data from an individual under the age of 18, we will take immediate steps to delete that data and terminate the associated account without delay.
If you have reason to believe that a minor has registered for or used the platform mywbet, please notify us immediately via email at support@mywbet.bet so that appropriate action can be taken.
Mywbet's limits of liability regarding third-party privacy practices
Platform mywbet may contain links to third-party websites or services in certain contexts (such as game providers or payment gateways). This Privacy Policy applies solely to the mywbet platform.
mywbet is not responsible for the privacy practices or content of third-party websites that you may access through our platform. We encourage you to read the privacy policy of each website you visit separately.
How we notify you of updates
mywbet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features.
When we make significant changes to this Policy, we will:
Continued use of the platform mywbet after the changes take effect will be considered your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically.
How to contact us regarding privacy concerns
If you have any questions, concerns, or complaints regarding this Privacy Policy or how mywbet handles your personal data, please contact our Data Protection Officer (DPO):
You also have the right to lodge a complaint with Malaysia's Personal Data Protection Department (JPDP) if you believe your privacy rights have been breached. However, we strongly encourage you to contact us first so that we have the opportunity to resolve the matter directly with you.
By using the mywbet platform, you confirm that:
We take your privacy as seriously as we take your gaming experience. Register for free and enjoy safe, fair, and responsible betting with mywbet.