Mywbet Malaysia Platform Terms & Conditions of Use

These Terms & Conditions ("Terms") govern the use of the platform mywbet accessible via our website and mobile app. This document constitutes a legally binding agreement between you as the user and mywbet as the platform operator.

By registering a new account, logging in to an existing account, or simply accessing any part of the platform mywbet, you are automatically deemed to have read, understood, and fully agreed to these Terms, along with our Privacy Policy and Responsible Gaming Guidelines, which form part of this overall agreement.

If you are registering on behalf of a company or other entity, you represent that you have the legal authority to bind that entity to these Terms. mywbet reserves the right to decline any registration application or suspend any user's account without providing detailed reasons, at our sole discretion.

To make full use of mywbet, you will need to register a valid personal account. The registration process requires accurate, complete, and up-to-date information. You are fully responsible for ensuring your account details remain current at all times.

The requirements for registering a mywbet account are as follows:

• Each user is permitted to hold only one (1) mywbet account at all times. Multiple account registrations are strictly prohibited.
• You must provide your full name, a valid Malaysian phone number, and an active email address during registration.
• All information provided during registration must be accurate and truthful. False or misleading information may result in immediate account termination.
• You are solely responsible for all activity that takes place within your account.
• Accounts may not be transferred, sold, or given to another party under any circumstances.
• Mywbet reserves the right to request identity verification documents (KYC) at any time, particularly prior to processing large withdrawals.

Use of the platform mywbet is restricted to individuals who meet all of the following eligibility criteria. mywbet is committed to protecting vulnerable users, particularly younger individuals.

• Age 18 years of age or older at the time of registration and throughout your use of the platform.
• Not restricted by any local laws or regulations from using online betting services.
• Not currently enrolled in any treatment or recovery programme related to problem gambling.
• Capable of making decisions freely and responsibly.
• Not registering at the request or under pressure from another party.

mywbet reserves the right to request proof of age at any time. Users confirmed to be under 18 will have their accounts terminated immediately, and all remaining balances will be surrendered to the relevant authorities in accordance with applicable Malaysian law.

All financial transactions on the platform mywbet is denominated in Malaysian Ringgit (RM/MYR). No foreign currencies are accepted or displayed on our platform.

4.1 Accepted Deposit Methods

4.2 Withdrawal Terms

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals to e-wallets (Touch 'n Go, GrabPay) are processed within 15–60 minutes for regular members, and under 15 minutes for VIP members.
• Withdrawals to bank accounts via FPX are processed within 1–3 hours, depending on the receiving bank.
• Withdrawals may only be made to the same payment method used for the deposit, for security and anti-money laundering compliance purposes.
• Mywbet reserves the right to require identity verification before processing withdrawals exceeding RM 5,000 within a day.
• If any suspicious activity is detected, mywbet reserves the right to place a hold on withdrawals until the investigation is complete.

From time to time, mywbet offers a wide range of bonuses and promotions for both new and existing members. All offers are subject to specific terms and conditions stated alongside each promotion.

General terms applicable to all mywbet bonuses:

• Every bonus has its own wagering requirement that must be met before a withdrawal is permitted. Wagering requirements are typically between 10x and 30x the bonus amount.
• Bonuses may not be transferred between accounts or converted to cash without first satisfying the wagering requirements.
• Only one welcome bonus may be claimed per user. Attempting to claim this bonus more than once through different accounts constitutes fraud.
• Mywbet reserves the right to withdraw, modify, or cancel any bonus at any time without prior notice.
• If bonus abuse is detected, mywbet reserves the right to forfeit the bonus and terminate the associated account.
• VIP cashback bonuses are calculated based on total net wagers over a weekly period and credited every Monday.
• All bonus expiry dates are as stated in their respective promotional terms. Unused bonuses that expire before the stated date will be automatically forfeited.

All betting activity on the platform mywbet — whether Sports Betting (Malaysia Super League, EPL, cricket, badminton, e-sports), Live Casino, slots, Jackpot, or Lottery — are subject to the following rules:

• Confirmed bets are final and cannot be cancelled, except where explicitly stated in the relevant game rules.
• In the event of a technical error during the betting process, mywbet reserves the right to void the relevant bet and refund the stake to the player's account.
• Odds and payouts for Sports Betting are subject to change until a bet is confirmed. The odds displayed at the time of confirmation are the odds that apply.
• For Live Casino, game results announced by the dealer are final. Any technical complaints must be submitted within 24 hours.
• Mywbet reserves the right to decline or limit any bet without providing a reason.
• In the event a sporting event is postponed or cancelled, the bet settlement rules of the odds provider used by mywbet will apply.

Account Security mywbet is a shared responsibility between you and us. mywbet uses the latest security technology, including 256-bit SSL encryption, to protect your data and transactions. However, there are steps you should take on your own:

• Use a strong password that includes uppercase letters, lowercase letters, numbers, and symbols.
• Never share your account password with anyone, including family members.
• mywbet will never ask for your password via email, phone, WhatsApp, or any other communication channel. If anyone claims to be from mywbet and asks for your password, it is a scam.
• Enable two-factor authentication (2FA) for an added layer of security.
• Log out of your account when using a public or shared device.
• Notify us immediately if you suspect your account has been accessed without your authorisation.

All users mywbet are expected to conduct themselves in a courteous, honest, and responsible manner. The following behaviour is strictly prohibited and may result in action being taken, including account termination:

• Using any automated software, bots, or systems designed to exploit the mywbet betting system.
• Colluding with other players to manipulate game outcomes or unlawfully splitting bonus winnings.
• Using insider information or unfair technical advantages to gain an edge in betting.
• Posting offensive, discriminatory, or defamatory content in any communication channel on the platform.
• Attempting to gain unauthorised access to mywbet's systems or accounts.
• Conducting money laundering or financing illegal activities through the mywbet platform.

mywbet reserves the right to suspend, restrict, or terminate any user account for reasons including but not limited to:

• Breach of any term set out in this document.
• Fraud, including the use of false information or registering multiple accounts.
• Abuse of the bonus or promotions system.
• Suspicious activity indicating a possible money laundering attempt.
• Requests from authorised law enforcement agencies.
• Users under 18 years of age.

If your account is terminated, mywbet will endeavour to return any legitimate account balance upon completion of the investigation, subject to applicable Malaysian law. Any winnings obtained in breach of these Terms will be considered null and void.

To the fullest extent permitted under applicable Malaysian law, mywbet shall not be liable for any indirect, consequential, or special losses arising from the use of our platform.

• Mywbet does not guarantee 100% uninterrupted platform availability at all times. Scheduled maintenance will be communicated in advance.
• Mywbet is not liable for any losses caused by internet disruptions, user device failures, or technical factors beyond our control.
• Information provided in mywbet's Betting Tips section is for informational purposes only and does not constitute a guarantee of winnings.
• Mywbet is not liable for betting decisions made based on incorrect information provided by third parties.

mywbet committed to protecting the privacy and personal data of all our users in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010). Data collected is used solely for the purposes stated in our Privacy Policy.

By accepting these Terms, you also agree to the mywbet Privacy Policy, which forms part of this overall agreement. For more details on how we handle your data, please refer to our Privacy Policy page.

mywbet believes that betting should be an enjoyable form of entertainment, not a source of stress or financial hardship. We provide a range of tools to help players manage their betting activity:

• Daily/Weekly/Monthly Deposit Limit: Set a limit on how much you can deposit within a given time period.
• Loss Limit: Set a maximum loss amount you are willing to accept before the system blocks further betting.
• Session Time Limit: Set a limit on how long you can play in a single session.
• Temporary Break: Suspend your account for 24 hours, a week, or a month whenever you need to.
• Self-Exclusion: The option to self-exclude from the platform entirely for an extended period.

If you or someone you know may have a gambling problem, please contact us or seek professional help. Further information is available on the mywbet Responsible Gaming page.

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the relevant Malaysian courts.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under Malaysian law, that provision shall be severed from these Terms, while all remaining provisions continue in full force and effect.

Any failure or delay by mywbet to enforce any provision of these Terms shall not be construed as a waiver of our right to enforce that provision in the future.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the platform mywbet, please reach our team through the following channels:

• Support Email: support@mywbet.bet
• Live Chat: Available 24/7 within the mywbet platform
• Response Time: Within 4 hours for email, instant for live chat
• Service Language: Bahasa Melayu and English

For account-related enquiries, please include your account ID number in all correspondence to help us resolve your query faster. mywbet committed to resolving every inquiry thoroughly and in a timely manner.